Privacy Policy
Last Updated: August 4, 2026
DAS respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use and share it, how long we may retain it, and the choices available to you when using the DAS mobile application, website, and related services.
1. Information We Collect
Depending on how you use DAS, we may collect the following categories of information:
- Name, username, email address, and phone number
- Account login and authentication information
- Profile information
- Service and billing addresses
- Approximate or precise location information
- Vehicle make, model, year, color, license plate, and other details
- Service requests, order status, and service history
- Membership status and membership benefit usage
- Messages and communications with DAS or service providers
- Photos, descriptions, notes, or documents you voluntarily submit
- Device type, operating system, app version, and device identifiers
- Application activity, diagnostic data, and error logs
- Payment and transaction information
Some information is provided directly by you. Other information may be collected automatically when you use the DAS app or may be received from service providers, payment processors, mapping providers, and other companies that help operate the platform.
2. Location Information
DAS may request access to your device's approximate or precise location to provide roadside assistance, mobile automotive services, towing, gas delivery, locksmith assistance, and other location-based services.
Location information may be used to:
- Identify the location where you need service
- Locate available service providers near you
- Assign and dispatch a technician or company
- Provide navigation and routing information
- Estimate distance and arrival times
- Calculate distance-based charges
- Track the progress of an active service request
- Help prevent fraud, misuse, or unsafe activity
DAS will request device permission before accessing protected location information. You may disable location access through your device settings, but certain app features may not work correctly without it.
DAS does not intend to continuously track a customer's location when there is no active service-related need, unless the customer has granted permission and the collection is reasonably necessary for an app feature disclosed to the customer.
3. Vehicle and Service Information
We collect vehicle and service information to identify the vehicle requiring assistance, provide accurate service options, calculate estimated pricing, assign qualified service providers, and maintain records of completed and canceled requests.
Vehicle information may include the vehicle's make, model, year, color, license plate, service condition, mechanical issue, and photos or descriptions provided by you.
4. How We Use Your Information
We may use personal information to:
- Create, authenticate, and manage your account
- Receive and process service requests
- Identify and assign available service providers
- Provide location-based services and navigation
- Communicate order status and technician arrival information
- Calculate service prices, fees, mileage, and membership benefits
- Process transactions and maintain payment records
- Provide customer service and resolve disputes
- Investigate safety complaints, damage claims, or misconduct
- Detect fraud, abuse, duplicate accounts, or unauthorized activity
- Improve the app, website, services, and user experience
- Send service, account, security, and membership notifications
- Send promotional communications where permitted
- Comply with applicable laws and legal obligations
- Protect the rights, property, and safety of DAS and its users
5. Service Providers and Third-Party Companies
Services requested through DAS may be performed by DAS personnel, independent service providers, independent contractors, or third-party companies using the DAS platform.
We may share information necessary to complete a request with the assigned service provider. This may include:
- Your name
- Phone number or in-app contact information
- Service location
- Vehicle information
- Requested service
- Photos, descriptions, or service notes
- Relevant order and payment status
Service providers may use this information only as reasonably necessary to accept, perform, document, and complete the requested service or to comply with applicable legal requirements.
6. Other Ways We May Share Information
We may also share information with:
- Payment processors and financial service providers
- Mapping, geocoding, routing, and navigation providers
- Cloud hosting and database providers
- Notification, email, and communication providers
- Analytics, security, and fraud-prevention providers
- Customer support and technology vendors
- Insurance companies or claims administrators when necessary
- Government agencies or law enforcement when legally required
- Professional advisers, including attorneys and accountants
- A buyer or successor in connection with a merger or business transfer
DAS does not sell personal information in exchange for money. DAS also does not knowingly share personal information for cross-context behavioral advertising unless such activity is clearly disclosed and any legally required choices are provided.
7. Payment Information
Payments may be processed by third-party payment providers. Payment providers may collect card numbers, expiration dates, billing addresses, bank information, transaction details, and other information needed to process a payment.
DAS generally does not receive or store complete credit or debit card numbers when payments are processed directly by a third-party payment processor. DAS may receive transaction identifiers, payment status, partial card details, receipts, refunds, and other transaction records.
The collection and use of payment information by a payment provider may also be governed by that provider's privacy policy and terms.
8. Communications and Notifications
DAS may contact you through:
- Push notifications
- SMS or text messages
- Telephone calls
- In-app messages
Communications may concern your service request, technician assignment, arrival status, payment, account security, membership, customer support, policy changes, or promotional offers.
You may disable push notifications through your device settings. You may opt out of promotional emails or messages using the instructions included in those communications. DAS may still send non-promotional communications necessary to operate your account or complete a service.
9. Cookies and Website Technologies
The DAS website may use cookies, local storage, log files, pixels, or similar technologies to operate the website, remember preferences, measure performance, protect accounts, and understand how visitors use the site.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
10. Data Retention
DAS may retain personal information for as long as reasonably necessary to:
- Provide and document requested services
- Maintain account and transaction records
- Administer membership benefits
- Resolve disputes, refunds, complaints, or damage claims
- Detect fraud or misuse
- Comply with tax, accounting, insurance, and legal requirements
- Enforce agreements and protect DAS and its users
Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.
11. Data Security
DAS uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no electronic transmission, application, database, or storage system can be guaranteed to be completely secure. You are responsible for protecting your password and notifying DAS if you believe your account has been accessed without authorization.
12. Your Privacy Choices
Depending on your location and applicable law, you may have the right to:
- Request access to personal information DAS maintains about you
- Request correction of inaccurate personal information
- Request deletion of certain personal information
- Request information about how personal information is used or disclosed
- Opt out of certain sales or sharing of personal information, if applicable
- Limit certain uses of sensitive personal information, if applicable
- Withdraw permissions granted through your device settings
- Appeal certain privacy-request decisions where required by law
These rights may be subject to legal exceptions. For example, DAS may retain information needed to complete transactions, maintain security, detect fraud, resolve disputes, or comply with legal obligations.
DAS will not unlawfully discriminate against you for exercising an applicable privacy right.
13. California Privacy Rights
California residents may have additional rights under California privacy law, depending on whether the law applies to DAS and the particular information or activity involved.
Eligible California residents may request information about the categories and specific pieces of personal information collected, the sources of that information, the business purposes for collecting it, and the categories of third parties to whom it was disclosed.
Eligible residents may also request correction or deletion of certain personal information and may have rights concerning the sale, sharing, or use of sensitive personal information.
DAS may need to verify your identity before completing a privacy request. An authorized agent may submit a request where permitted by law, but DAS may request proof of the agent's authority and verification of the consumer's identity.
14. Account and Data Deletion Requests
You may request deletion of your DAS account and eligible personal information by contacting DAS using the email address listed below.
Please include enough information to identify your account, such as your name, email address, or phone number. Do not send passwords, complete payment card numbers, or other highly sensitive information by email.
Some records may be retained after account deletion when required for legal compliance, payment records, fraud prevention, dispute resolution, safety investigations, or other legitimate purposes.
15. Children's Privacy
DAS services are not intended for children under 13, and DAS does not knowingly collect personal information directly from children under 13.
If you believe a child has provided personal information to DAS without appropriate authorization, please contact us so we can review and address the situation.
16. Third-Party Links and Services
The DAS app or website may contain links to third-party websites, applications, maps, payment services, or other platforms.
DAS is not responsible for the privacy practices of third parties. You should review their privacy policies before providing personal information to them.
17. Changes to This Privacy Policy
DAS may update this Privacy Policy as the app, services, legal requirements, or privacy practices change.
The updated version will be posted on the DAS website or made available through the DAS app. The “Last Updated” date at the top of this page indicates when the policy was most recently revised.
When required, DAS may provide additional notice or request consent before applying material changes.
18. Contact Us
To ask a privacy question, report a concern, or submit a request regarding your personal information, contact DAS:
Dorians Auto Spa / DAS
Email:
support@doriansautospa.com